Covered, Indoor, Outdoor · Chicago Heights, IL

Public Storage

★ 4.8 · 357 Google reviews 20909 Western Ave, Chicago Heights, IL 60411
Monthly rate
Ask for rates
Storage type
Covered, Indoor, Outdoor

About Public Storage

Public Storage runs a self-storage site in Chicago Heights that also handles RVs, boats and cars. Covered, indoor and outdoor options all show up in the listings, and the gate uses keypad and electronic access. The property is lit and open around the clock. Reviewers tend to single out the staff. Tina and Gabby both come up by name, described as patient and quick to answer questions without rushing anyone. People also call the facility clean and well maintained, and a few mention the rental and move-in process going smoothly. Not everyone is a fan. One longtime customer complained about rising prices and poor treatment and told people to stay away. Worth reading a mix of the reviews before you commit. There is a kiosk for self-service, and staff can be reached by phone. Moving supplies are sold on site.

Good to know

  • Gated, lit property with 24/7 access
  • RV, boat and car storage offered
  • Covered, indoor and outdoor types
  • Staff named in reviews as helpful
  • Moving supplies sold on site

Amenities

Gated access24/7 accessBoats welcomeWell lit

Office hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Gate access hours can differ from office hours. Ask the facility.

What renters mention

polite staff · 7clean facility · 5friendly manager · 3renting process · 2recommended location · 2moving supplies · 2informative staff · 2secure facility · 2
““I had an excellent experience at this storage facility, and a big reason for that was Gabby. She was incredibly friendly, knowledgeable, and professional from the moment I walked in.” – Joseph Z., 4 months ago, on Google
“The process for account creation and move-in are smooth and easy. The facility appears to be well maintained and staff is communicative.” – R C., 3 months ago, on Google
“Came on property and talked to the PM Tina, she answered all of may questions I needed answered, she was very knowledgeable. I will be using PS again. Everytime I go into the office Tina is so friendly.” – Mary B., a year ago, on Google

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